Thank you for shopping with Healet Pharma. We hope you love your purchase, but if you're not completely satisfied, we’re here to help! This Return and Refund Policy provides information about returns, exchanges, and refunds for purchases made on our Shopify store.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Condition of Item: The item must be unused, unopened, and in its original packaging with all tags and labels attached.
• Time Frame: Returns must be initiated within 4 Days from the date of delivery.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (food)
• Personal care items (skincare, cosmetics) once opened
• Gift cards
• Sale or clearance items (unless damaged or defective)
• Prescription or regulated items (for pharmaceutical stores)

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at skinscientist3@gmail.com or call us at 03331888688 with your order number, reason for the return, and any relevant photos if the item was damaged or defective.
2. Return Authorization: Once your return is approved, we will provide a return shipping label or instructions on where to send your item.
3. Pack and Ship: Safely pack the item in its original packaging (or equivalent) and send it to the address provided.

Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds

In some situations, only partial refunds are granted:

• Items not in original condition, with missing parts, or showing signs of use
• Items returned more than 4 days after delivery

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [contact email]. For all other exchanges, please follow the return and repurchase process.

5. Sale and Discounted Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded, unless they arrive damaged or defective.

6. Late or Missing Refunds

If you haven’t received a refund yet, please first check with your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at skinscientist3@gmail.com.

7. Contact Us

For any questions about returns or refunds, feel free to reach out to our customer service team:

Healet Pharma
Gala Villa Road, Bani Gala Islamabad
skinscientist3@gmail.com
03331888688